{"id":152,"date":"2023-02-22T09:45:17","date_gmt":"2023-02-22T09:45:17","guid":{"rendered":"https:\/\/www.amusezvous.net\/?page_id=152"},"modified":"2026-03-10T08:07:17","modified_gmt":"2026-03-10T08:07:17","slug":"des-reponses-a-vos-questions","status":"publish","type":"page","link":"https:\/\/www.amusezvous.net\/fr\/des-reponses-a-vos-questions","title":{"rendered":"Des r\u00e9ponses \u00e0 vos questions"},"content":{"rendered":"\n<div class=\"wp-block-group is-layout-constrained wp-block-group-is-layout-constrained\">\n<p class=\"has-text-align-center has-lg-font-size wp-block-paragraph\">Vous avez besoin d\u2019aide ? Toute l\u2019\u00e9quipe d\u2019Amusez-vous est l\u00e0 pour r\u00e9pondre \u00e0 vos questions !!<\/p>\n\n\n\n<div data-wp-context=\"{ &quot;autoclose&quot;: true, &quot;accordionItems&quot;: [] }\" data-wp-interactive=\"core\/accordion\" role=\"group\" class=\"wp-block-accordion alignfull is-layout-flow wp-block-accordion-is-layout-flow\">\n<div data-wp-class--is-open=\"state.isOpen\" data-wp-context=\"{ &quot;id&quot;: &quot;accordion-item-1&quot;, &quot;openByDefault&quot;: false }\" data-wp-init=\"callbacks.initAccordionItems\" data-wp-on-window--hashchange=\"callbacks.hashChange\" class=\"wp-block-accordion-item is-layout-flow wp-block-accordion-item-is-layout-flow\">\n<h3 class=\"wp-block-accordion-heading\"><button aria-expanded=\"false\" aria-controls=\"accordion-item-1-panel\" data-wp-bind--aria-expanded=\"state.isOpen\" data-wp-on--click=\"actions.toggle\" id=\"accordion-item-1\" type=\"button\" class=\"wp-block-accordion-heading__toggle\"><span class=\"wp-block-accordion-heading__toggle-title\">Comment effectuer une r\u00e9servation sur amusezvous.net ?<\/span><span class=\"wp-block-accordion-heading__toggle-icon\" aria-hidden=\"true\">+<\/span><\/button><\/h3>\n\n\n\n<div inert aria-labelledby=\"accordion-item-1\" data-wp-bind--inert=\"!state.isOpen\" id=\"accordion-item-1-panel\" role=\"region\" class=\"wp-block-accordion-panel is-layout-flow wp-block-accordion-panel-is-layout-flow\">\n<p class=\"wp-block-paragraph\">Pour r\u00e9server une activit\u00e9, il vous suffit de s\u00e9lectionner l\u2019activit\u00e9 de votre choix , de choisir la date et le nombre de participants, puis de suivre les \u00e9tapes de paiement en ligne. Vos tickets vous seront envoy\u00e9s par e-mail une fois la demande de r\u00e9servation confirm\u00e9e par le prestataire.<\/p>\n<\/div>\n<\/div>\n\n\n\n<div data-wp-class--is-open=\"state.isOpen\" data-wp-context=\"{ &quot;id&quot;: &quot;accordion-item-2&quot;, &quot;openByDefault&quot;: false }\" data-wp-init=\"callbacks.initAccordionItems\" data-wp-on-window--hashchange=\"callbacks.hashChange\" class=\"wp-block-accordion-item is-layout-flow wp-block-accordion-item-is-layout-flow\">\n<h3 class=\"wp-block-accordion-heading\"><button aria-expanded=\"false\" aria-controls=\"accordion-item-2-panel\" data-wp-bind--aria-expanded=\"state.isOpen\" data-wp-on--click=\"actions.toggle\" id=\"accordion-item-2\" type=\"button\" class=\"wp-block-accordion-heading__toggle\"><span class=\"wp-block-accordion-heading__toggle-title\">Je ne connais pas l&rsquo;horaire de mon activit\u00e9 ?<\/span><span class=\"wp-block-accordion-heading__toggle-icon\" aria-hidden=\"true\">+<\/span><\/button><\/h3>\n\n\n\n<div inert aria-labelledby=\"accordion-item-2\" data-wp-bind--inert=\"!state.isOpen\" id=\"accordion-item-2-panel\" role=\"region\" class=\"wp-block-accordion-panel is-layout-flow wp-block-accordion-panel-is-layout-flow\">\n<p class=\"wp-block-paragraph\">Si vous avez r\u00e9serv\u00e9 \u00e0 une date et un horaire fixe, retrouvez les informations sur votre billet imprimable dans la partie \u00ab Date et heure \u00bb.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img data-dominant-color=\"ede7e7\" data-has-transparency=\"false\" style=\"--dominant-color: #ede7e7;\" loading=\"lazy\" decoding=\"async\" width=\"469\" height=\"190\" fetchpriority=\"low\" data-tippy-content=\"Image1\" src=\"https:\/\/www.amusezvous.net\/app\/uploads\/2026\/03\/Image1.webp\" alt=\"\" class=\"wp-image-3908 not-transparent\" srcset=\"https:\/\/www.amusezvous.net\/app\/uploads\/2026\/03\/Image1.webp 469w, https:\/\/www.amusezvous.net\/app\/uploads\/2026\/03\/Image1-300x122.webp 300w\" sizes=\"auto, (max-width: 469px) 100vw, 469px\" \/><\/figure>\n<\/div>\n<\/div>\n\n\n\n<div data-wp-class--is-open=\"state.isOpen\" data-wp-context=\"{ &quot;id&quot;: &quot;accordion-item-3&quot;, &quot;openByDefault&quot;: false }\" data-wp-init=\"callbacks.initAccordionItems\" data-wp-on-window--hashchange=\"callbacks.hashChange\" class=\"wp-block-accordion-item is-layout-flow wp-block-accordion-item-is-layout-flow\">\n<h3 class=\"wp-block-accordion-heading\"><button aria-expanded=\"false\" aria-controls=\"accordion-item-3-panel\" data-wp-bind--aria-expanded=\"state.isOpen\" data-wp-on--click=\"actions.toggle\" id=\"accordion-item-3\" type=\"button\" class=\"wp-block-accordion-heading__toggle\"><span class=\"wp-block-accordion-heading__toggle-title\">Comment trouver l&rsquo;adresse de mon activit\u00e9\u00a0?<\/span><span class=\"wp-block-accordion-heading__toggle-icon\" aria-hidden=\"true\">+<\/span><\/button><\/h3>\n\n\n\n<div inert aria-labelledby=\"accordion-item-3\" data-wp-bind--inert=\"!state.isOpen\" id=\"accordion-item-3-panel\" role=\"region\" class=\"wp-block-accordion-panel is-layout-flow wp-block-accordion-panel-is-layout-flow\">\n<p class=\"wp-block-paragraph\">L\u2019adresse exacte de votre activit\u00e9 se trouve en page 2 de votre billet imprimable.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img data-dominant-color=\"eaf3f5\" data-has-transparency=\"false\" style=\"--dominant-color: #eaf3f5;\" loading=\"lazy\" decoding=\"async\" width=\"605\" height=\"315\" fetchpriority=\"low\" data-tippy-content=\"Image2\" src=\"https:\/\/www.amusezvous.net\/app\/uploads\/2026\/03\/Image2.webp\" alt=\"\" class=\"wp-image-3907 not-transparent\" srcset=\"https:\/\/www.amusezvous.net\/app\/uploads\/2026\/03\/Image2.webp 605w, https:\/\/www.amusezvous.net\/app\/uploads\/2026\/03\/Image2-300x156.webp 300w\" sizes=\"auto, (max-width: 605px) 100vw, 605px\" \/><\/figure>\n<\/div>\n<\/div>\n\n\n\n<div data-wp-class--is-open=\"state.isOpen\" data-wp-context=\"{ &quot;id&quot;: &quot;accordion-item-4&quot;, &quot;openByDefault&quot;: false }\" data-wp-init=\"callbacks.initAccordionItems\" data-wp-on-window--hashchange=\"callbacks.hashChange\" class=\"wp-block-accordion-item is-layout-flow wp-block-accordion-item-is-layout-flow\">\n<h3 class=\"wp-block-accordion-heading\"><button aria-expanded=\"false\" aria-controls=\"accordion-item-4-panel\" data-wp-bind--aria-expanded=\"state.isOpen\" data-wp-on--click=\"actions.toggle\" id=\"accordion-item-4\" type=\"button\" class=\"wp-block-accordion-heading__toggle\"><span class=\"wp-block-accordion-heading__toggle-title\">Dois-je imprimer mon billet\u00a0?<\/span><span class=\"wp-block-accordion-heading__toggle-icon\" aria-hidden=\"true\">+<\/span><\/button><\/h3>\n\n\n\n<div inert aria-labelledby=\"accordion-item-4\" data-wp-bind--inert=\"!state.isOpen\" id=\"accordion-item-4-panel\" role=\"region\" class=\"wp-block-accordion-panel is-layout-flow wp-block-accordion-panel-is-layout-flow\">\n<p class=\"wp-block-paragraph\">Lors de votre arriv\u00e9e, pr\u00e9sentez-vous \u00e0 la caisse avec votre billet. Vous n\u2019\u00eates pas oblig\u00e9s de l\u2019imprimer. Vous pouvez utiliser votre t\u00e9l\u00e9phone pour pr\u00e9senter votre billet.<\/p>\n<\/div>\n<\/div>\n\n\n\n<div data-wp-class--is-open=\"state.isOpen\" data-wp-context=\"{ &quot;id&quot;: &quot;accordion-item-5&quot;, &quot;openByDefault&quot;: false }\" data-wp-init=\"callbacks.initAccordionItems\" data-wp-on-window--hashchange=\"callbacks.hashChange\" class=\"wp-block-accordion-item is-layout-flow wp-block-accordion-item-is-layout-flow\">\n<h3 class=\"wp-block-accordion-heading\"><button aria-expanded=\"false\" aria-controls=\"accordion-item-5-panel\" data-wp-bind--aria-expanded=\"state.isOpen\" data-wp-on--click=\"actions.toggle\" id=\"accordion-item-5\" type=\"button\" class=\"wp-block-accordion-heading__toggle\"><span class=\"wp-block-accordion-heading__toggle-title\">Puis-je obtenir une facture\u00a0?<\/span><span class=\"wp-block-accordion-heading__toggle-icon\" aria-hidden=\"true\">+<\/span><\/button><\/h3>\n\n\n\n<div inert aria-labelledby=\"accordion-item-5\" data-wp-bind--inert=\"!state.isOpen\" id=\"accordion-item-5-panel\" role=\"region\" class=\"wp-block-accordion-panel is-layout-flow wp-block-accordion-panel-is-layout-flow\">\n<p class=\"wp-block-paragraph\">Pour obtenir une facture il vous faudra faire une demande par mail \u00e0 l\u2019adresse suivante\u00a0: <strong><a href=\"mailto:booking@amusezvous.net\">booking@amusezvous.net<\/a><\/strong><\/p>\n<\/div>\n<\/div>\n\n\n\n<div data-wp-class--is-open=\"state.isOpen\" data-wp-context=\"{ &quot;id&quot;: &quot;accordion-item-6&quot;, &quot;openByDefault&quot;: false }\" data-wp-init=\"callbacks.initAccordionItems\" data-wp-on-window--hashchange=\"callbacks.hashChange\" class=\"wp-block-accordion-item is-layout-flow wp-block-accordion-item-is-layout-flow\">\n<h3 class=\"wp-block-accordion-heading\"><button aria-expanded=\"false\" aria-controls=\"accordion-item-6-panel\" data-wp-bind--aria-expanded=\"state.isOpen\" data-wp-on--click=\"actions.toggle\" id=\"accordion-item-6\" type=\"button\" class=\"wp-block-accordion-heading__toggle\"><span class=\"wp-block-accordion-heading__toggle-title\">Combien de temps mon billet est-il valable\u00a0?<\/span><span class=\"wp-block-accordion-heading__toggle-icon\" aria-hidden=\"true\">+<\/span><\/button><\/h3>\n\n\n\n<div inert aria-labelledby=\"accordion-item-6\" data-wp-bind--inert=\"!state.isOpen\" id=\"accordion-item-6-panel\" role=\"region\" class=\"wp-block-accordion-panel is-layout-flow wp-block-accordion-panel-is-layout-flow\">\n<p class=\"wp-block-paragraph\">Si vous avez r\u00e9serv\u00e9 une activit\u00e9 avec une date et une heure pr\u00e9cise, alors votre billet est valable uniquement aux dates s\u00e9lectionn\u00e9es.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Si vous avez r\u00e9serv\u00e9 un billet d\u2019entr\u00e9e avec des dates libres, la dur\u00e9e de validit\u00e9 est indiqu\u00e9e sur votre billet imprimable tout en bas \u00e0 droite. Les dur\u00e9es de validit\u00e9 varient en fonction des prestataires. En g\u00e9n\u00e9ral, un billet est valable pour l\u2019ann\u00e9e en cours.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img data-dominant-color=\"e7e5e5\" data-has-transparency=\"false\" style=\"--dominant-color: #e7e5e5;\" loading=\"lazy\" decoding=\"async\" width=\"618\" height=\"330\" fetchpriority=\"low\" data-tippy-content=\"Image3\" src=\"https:\/\/www.amusezvous.net\/app\/uploads\/2026\/03\/Image3.webp\" alt=\"\" class=\"wp-image-3906 not-transparent\" srcset=\"https:\/\/www.amusezvous.net\/app\/uploads\/2026\/03\/Image3.webp 618w, https:\/\/www.amusezvous.net\/app\/uploads\/2026\/03\/Image3-300x160.webp 300w\" sizes=\"auto, (max-width: 618px) 100vw, 618px\" \/><\/figure>\n<\/div>\n<\/div>\n\n\n\n<div data-wp-class--is-open=\"state.isOpen\" data-wp-context=\"{ &quot;id&quot;: &quot;accordion-item-7&quot;, &quot;openByDefault&quot;: false }\" data-wp-init=\"callbacks.initAccordionItems\" data-wp-on-window--hashchange=\"callbacks.hashChange\" class=\"wp-block-accordion-item is-layout-flow wp-block-accordion-item-is-layout-flow\">\n<h3 class=\"wp-block-accordion-heading\"><button aria-expanded=\"false\" aria-controls=\"accordion-item-7-panel\" data-wp-bind--aria-expanded=\"state.isOpen\" data-wp-on--click=\"actions.toggle\" id=\"accordion-item-7\" type=\"button\" class=\"wp-block-accordion-heading__toggle\"><span class=\"wp-block-accordion-heading__toggle-title\">Je n\u2019ai pas re\u00e7u mon ticket\u00a0?<\/span><span class=\"wp-block-accordion-heading__toggle-icon\" aria-hidden=\"true\">+<\/span><\/button><\/h3>\n\n\n\n<div inert aria-labelledby=\"accordion-item-7\" data-wp-bind--inert=\"!state.isOpen\" id=\"accordion-item-7-panel\" role=\"region\" class=\"wp-block-accordion-panel is-layout-flow wp-block-accordion-panel-is-layout-flow\">\n<p class=\"wp-block-paragraph\">Votre demande de r\u00e9servation est termin\u00e9e mais vous n\u2019avez pas re\u00e7u vos tickets par mail. C\u2019est normal, il faut attendre que le prestataire valide votre demande (cela peut prendre quelques minutes, quelques heures voir de temps en temps quelques jours) et pensez \u00e0 aller v\u00e9rifier dans vos spams\u00a0!<\/p>\n<\/div>\n<\/div>\n\n\n\n<div data-wp-class--is-open=\"state.isOpen\" data-wp-context=\"{ &quot;id&quot;: &quot;accordion-item-8&quot;, &quot;openByDefault&quot;: false }\" data-wp-init=\"callbacks.initAccordionItems\" data-wp-on-window--hashchange=\"callbacks.hashChange\" class=\"wp-block-accordion-item is-layout-flow wp-block-accordion-item-is-layout-flow\">\n<h3 class=\"wp-block-accordion-heading\"><button aria-expanded=\"false\" aria-controls=\"accordion-item-8-panel\" data-wp-bind--aria-expanded=\"state.isOpen\" data-wp-on--click=\"actions.toggle\" id=\"accordion-item-8\" type=\"button\" class=\"wp-block-accordion-heading__toggle\"><span class=\"wp-block-accordion-heading__toggle-title\">J\u2019ai \u00e9t\u00e9 d\u00e9bit\u00e9 mais je n\u2019ai pas re\u00e7u mon ticket\u00a0?<\/span><span class=\"wp-block-accordion-heading__toggle-icon\" aria-hidden=\"true\">+<\/span><\/button><\/h3>\n\n\n\n<div inert aria-labelledby=\"accordion-item-8\" data-wp-bind--inert=\"!state.isOpen\" id=\"accordion-item-8-panel\" role=\"region\" class=\"wp-block-accordion-panel is-layout-flow wp-block-accordion-panel-is-layout-flow\">\n<p class=\"wp-block-paragraph\">Tant que vous n\u2019avez pas re\u00e7u votre ticket votre montant est en attente \u00e0 la banque\u00a0: sablier devant le montant. Vous serez d\u00e9bit\u00e9 quand le prestataire aura accept\u00e9 votre demande de r\u00e9servation.<\/p>\n<\/div>\n<\/div>\n\n\n\n<div data-wp-class--is-open=\"state.isOpen\" data-wp-context=\"{ &quot;id&quot;: &quot;accordion-item-9&quot;, &quot;openByDefault&quot;: false }\" data-wp-init=\"callbacks.initAccordionItems\" data-wp-on-window--hashchange=\"callbacks.hashChange\" class=\"wp-block-accordion-item is-layout-flow wp-block-accordion-item-is-layout-flow\">\n<h3 class=\"wp-block-accordion-heading\"><button aria-expanded=\"false\" aria-controls=\"accordion-item-9-panel\" data-wp-bind--aria-expanded=\"state.isOpen\" data-wp-on--click=\"actions.toggle\" id=\"accordion-item-9\" type=\"button\" class=\"wp-block-accordion-heading__toggle\"><span class=\"wp-block-accordion-heading__toggle-title\">Puis-je modifier ma r\u00e9servation apr\u00e8s confirmation ?<\/span><span class=\"wp-block-accordion-heading__toggle-icon\" aria-hidden=\"true\">+<\/span><\/button><\/h3>\n\n\n\n<div inert aria-labelledby=\"accordion-item-9\" data-wp-bind--inert=\"!state.isOpen\" id=\"accordion-item-9-panel\" role=\"region\" class=\"wp-block-accordion-panel is-layout-flow wp-block-accordion-panel-is-layout-flow\">\n<p class=\"wp-block-paragraph\">Certaines modifications (date, horaire ou nombre de participants) peuvent \u00eatre possibles selon les conditions de l\u2019organisateur de l\u2019activit\u00e9. Nous vous invitons \u00e0 contacter notre service client dans les plus brefs d\u00e9lais afin de v\u00e9rifier les possibilit\u00e9s de modification.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Envoyez-nous un courriel\u00a0: <\/strong><a href=\"mailto:booking@amusezvous.net\"><strong>booking@amusezvous.net<\/strong><\/a><strong> ou appeler nous au 04 94 55 22 00<\/strong><\/p>\n<\/div>\n<\/div>\n\n\n\n<div data-wp-class--is-open=\"state.isOpen\" data-wp-context=\"{ &quot;id&quot;: &quot;accordion-item-10&quot;, &quot;openByDefault&quot;: false }\" data-wp-init=\"callbacks.initAccordionItems\" data-wp-on-window--hashchange=\"callbacks.hashChange\" class=\"wp-block-accordion-item is-layout-flow wp-block-accordion-item-is-layout-flow\">\n<h3 class=\"wp-block-accordion-heading\"><button aria-expanded=\"false\" aria-controls=\"accordion-item-10-panel\" data-wp-bind--aria-expanded=\"state.isOpen\" data-wp-on--click=\"actions.toggle\" id=\"accordion-item-10\" type=\"button\" class=\"wp-block-accordion-heading__toggle\"><span class=\"wp-block-accordion-heading__toggle-title\">Je veux annuler ma r\u00e9servation ?<\/span><span class=\"wp-block-accordion-heading__toggle-icon\" aria-hidden=\"true\">+<\/span><\/button><\/h3>\n\n\n\n<div inert aria-labelledby=\"accordion-item-10\" data-wp-bind--inert=\"!state.isOpen\" id=\"accordion-item-10-panel\" role=\"region\" class=\"wp-block-accordion-panel is-layout-flow wp-block-accordion-panel-is-layout-flow\">\n<p class=\"wp-block-paragraph\">Les annulations sont g\u00e9r\u00e9es directement par le prestataire de votre activit\u00e9. Selon les conditions de ventes du site, contactez directement le prestataire de votre activit\u00e9 pour demander l\u2019annulation de votre r\u00e9servation.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Le contact de votre prestataire d\u2019activit\u00e9 se trouve directement sur votre billet, en bas de page dans la partie contact.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img data-dominant-color=\"e6e2e2\" data-has-transparency=\"false\" style=\"--dominant-color: #e6e2e2;\" loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"443\" fetchpriority=\"low\" data-tippy-content=\"Image4\" src=\"https:\/\/www.amusezvous.net\/app\/uploads\/2026\/03\/Image4-1024x443.webp\" alt=\"\" class=\"wp-image-3909 not-transparent\" srcset=\"https:\/\/www.amusezvous.net\/app\/uploads\/2026\/03\/Image4-1024x443.webp 1024w, https:\/\/www.amusezvous.net\/app\/uploads\/2026\/03\/Image4-300x130.webp 300w, https:\/\/www.amusezvous.net\/app\/uploads\/2026\/03\/Image4-768x332.webp 768w, https:\/\/www.amusezvous.net\/app\/uploads\/2026\/03\/Image4.webp 1061w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n<\/div>\n<\/div>\n\n\n\n<div data-wp-class--is-open=\"state.isOpen\" data-wp-context=\"{ &quot;id&quot;: &quot;accordion-item-11&quot;, &quot;openByDefault&quot;: false }\" data-wp-init=\"callbacks.initAccordionItems\" data-wp-on-window--hashchange=\"callbacks.hashChange\" class=\"wp-block-accordion-item is-layout-flow wp-block-accordion-item-is-layout-flow\">\n<h3 class=\"wp-block-accordion-heading\"><button aria-expanded=\"false\" aria-controls=\"accordion-item-11-panel\" data-wp-bind--aria-expanded=\"state.isOpen\" data-wp-on--click=\"actions.toggle\" id=\"accordion-item-11\" type=\"button\" class=\"wp-block-accordion-heading__toggle\"><span class=\"wp-block-accordion-heading__toggle-title\">Y a-t-il des frais d\u2019annulation ?<\/span><span class=\"wp-block-accordion-heading__toggle-icon\" aria-hidden=\"true\">+<\/span><\/button><\/h3>\n\n\n\n<div inert aria-labelledby=\"accordion-item-11\" data-wp-bind--inert=\"!state.isOpen\" id=\"accordion-item-11-panel\" role=\"region\" class=\"wp-block-accordion-panel is-layout-flow wp-block-accordion-panel-is-layout-flow\">\n<ul class=\"wp-block-list\">\n<li>\u2022 En cas d\u2019annulation par le Prestataire : le Prestataire se r\u00e9serve le droit d\u2019annuler la prestation s\u2019il le juge n\u00e9cessaire. Dans ce cas, le Client se verra proposer un report de date. Si le report n\u2019est pas possible, le Client sera rembours\u00e9.<\/li>\n\n\n\n<li>\u2022 En cas d\u2019annulation par le Client : les conditions d\u2019annulation peuvent varier selon la prestation. Un report de date sera propos\u00e9. Aucune demande de remboursement ne pourra \u00eatre accept\u00e9e par le Prestataire 24h avant la date de la prestation sauf cas exceptionnels valid\u00e9s par le Prestataire.<\/li>\n<\/ul>\n<\/div>\n<\/div>\n\n\n\n<div data-wp-class--is-open=\"state.isOpen\" data-wp-context=\"{ &quot;id&quot;: &quot;accordion-item-12&quot;, &quot;openByDefault&quot;: false }\" data-wp-init=\"callbacks.initAccordionItems\" data-wp-on-window--hashchange=\"callbacks.hashChange\" class=\"wp-block-accordion-item is-layout-flow wp-block-accordion-item-is-layout-flow\">\n<h3 class=\"wp-block-accordion-heading\"><button aria-expanded=\"false\" aria-controls=\"accordion-item-12-panel\" data-wp-bind--aria-expanded=\"state.isOpen\" data-wp-on--click=\"actions.toggle\" id=\"accordion-item-12\" type=\"button\" class=\"wp-block-accordion-heading__toggle\"><span class=\"wp-block-accordion-heading__toggle-title\">Dans quels cas puis-je obtenir un remboursement ?<\/span><span class=\"wp-block-accordion-heading__toggle-icon\" aria-hidden=\"true\">+<\/span><\/button><\/h3>\n\n\n\n<div inert aria-labelledby=\"accordion-item-12\" data-wp-bind--inert=\"!state.isOpen\" id=\"accordion-item-12-panel\" role=\"region\" class=\"wp-block-accordion-panel is-layout-flow wp-block-accordion-panel-is-layout-flow\">\n<p class=\"wp-block-paragraph\">Un remboursement peut \u00eatre accord\u00e9 en cas d\u2019annulation conforme aux conditions pr\u00e9vues (sur pr\u00e9sentation d\u2019un justificatif m\u00e9dical), ou si l\u2019activit\u00e9 est annul\u00e9e par l\u2019organisateur. Les conditions exactes de remboursement d\u00e9pendent de chaque activit\u00e9 et sont pr\u00e9cis\u00e9es au moment de la r\u00e9servation.<\/p>\n<\/div>\n<\/div>\n\n\n\n<div data-wp-class--is-open=\"state.isOpen\" data-wp-context=\"{ &quot;id&quot;: &quot;accordion-item-13&quot;, &quot;openByDefault&quot;: false }\" data-wp-init=\"callbacks.initAccordionItems\" data-wp-on-window--hashchange=\"callbacks.hashChange\" class=\"wp-block-accordion-item is-layout-flow wp-block-accordion-item-is-layout-flow\">\n<h3 class=\"wp-block-accordion-heading\"><button aria-expanded=\"false\" aria-controls=\"accordion-item-13-panel\" data-wp-bind--aria-expanded=\"state.isOpen\" data-wp-on--click=\"actions.toggle\" id=\"accordion-item-13\" type=\"button\" class=\"wp-block-accordion-heading__toggle\"><span class=\"wp-block-accordion-heading__toggle-title\">Quel est le d\u00e9lai de remboursement apr\u00e8s une annulation ?<\/span><span class=\"wp-block-accordion-heading__toggle-icon\" aria-hidden=\"true\">+<\/span><\/button><\/h3>\n\n\n\n<div inert aria-labelledby=\"accordion-item-13\" data-wp-bind--inert=\"!state.isOpen\" id=\"accordion-item-13-panel\" role=\"region\" class=\"wp-block-accordion-panel is-layout-flow wp-block-accordion-panel-is-layout-flow\">\n<p class=\"wp-block-paragraph\">Une fois l\u2019annulation valid\u00e9e, le remboursement est g\u00e9n\u00e9ralement effectu\u00e9 sous un d\u00e9lai de quelques jours ouvr\u00e9s. Le temps de traitement peut varier selon le moyen de paiement utilis\u00e9 et les d\u00e9lais bancaires.<\/p>\n<\/div>\n<\/div>\n\n\n\n<div data-wp-class--is-open=\"state.isOpen\" data-wp-context=\"{ &quot;id&quot;: &quot;accordion-item-14&quot;, &quot;openByDefault&quot;: false }\" data-wp-init=\"callbacks.initAccordionItems\" data-wp-on-window--hashchange=\"callbacks.hashChange\" class=\"wp-block-accordion-item is-layout-flow wp-block-accordion-item-is-layout-flow\">\n<h3 class=\"wp-block-accordion-heading\"><button aria-expanded=\"false\" aria-controls=\"accordion-item-14-panel\" data-wp-bind--aria-expanded=\"state.isOpen\" data-wp-on--click=\"actions.toggle\" id=\"accordion-item-14\" type=\"button\" class=\"wp-block-accordion-heading__toggle\"><span class=\"wp-block-accordion-heading__toggle-title\">Quels moyens de paiement sont accept\u00e9s sur amusezvous.net ?<\/span><span class=\"wp-block-accordion-heading__toggle-icon\" aria-hidden=\"true\">+<\/span><\/button><\/h3>\n\n\n\n<div inert aria-labelledby=\"accordion-item-14\" data-wp-bind--inert=\"!state.isOpen\" id=\"accordion-item-14-panel\" role=\"region\" class=\"wp-block-accordion-panel is-layout-flow wp-block-accordion-panel-is-layout-flow\">\n<p class=\"wp-block-paragraph\">Amusezvous.net accepte plusieurs moyens de paiement s\u00e9curis\u00e9s, tels que les cartes bancaires (Visa, Mastercard, American Express) et Google Pay. Les moyens de paiement disponibles sont affich\u00e9s lors du processus de r\u00e9servation.<\/p>\n<\/div>\n<\/div>\n\n\n\n<div data-wp-class--is-open=\"state.isOpen\" data-wp-context=\"{ &quot;id&quot;: &quot;accordion-item-15&quot;, &quot;openByDefault&quot;: false }\" data-wp-init=\"callbacks.initAccordionItems\" data-wp-on-window--hashchange=\"callbacks.hashChange\" class=\"wp-block-accordion-item is-layout-flow wp-block-accordion-item-is-layout-flow\">\n<h3 class=\"wp-block-accordion-heading\"><button aria-expanded=\"false\" aria-controls=\"accordion-item-15-panel\" data-wp-bind--aria-expanded=\"state.isOpen\" data-wp-on--click=\"actions.toggle\" id=\"accordion-item-15\" type=\"button\" class=\"wp-block-accordion-heading__toggle\"><span class=\"wp-block-accordion-heading__toggle-title\">Le paiement en ligne est-il s\u00e9curis\u00e9 ?<\/span><span class=\"wp-block-accordion-heading__toggle-icon\" aria-hidden=\"true\">+<\/span><\/button><\/h3>\n\n\n\n<div inert aria-labelledby=\"accordion-item-15\" data-wp-bind--inert=\"!state.isOpen\" id=\"accordion-item-15-panel\" role=\"region\" class=\"wp-block-accordion-panel is-layout-flow wp-block-accordion-panel-is-layout-flow\">\n<p class=\"wp-block-paragraph\">Oui, tous les paiements effectu\u00e9s sur amusezvous.net sont enti\u00e8rement s\u00e9curis\u00e9s. Le site utilise des protocoles de cryptage conformes aux normes en vigueur afin de garantir la protection de vos donn\u00e9es personnelles et bancaires.<\/p>\n<\/div>\n<\/div>\n\n\n\n<div data-wp-class--is-open=\"state.isOpen\" data-wp-context=\"{ &quot;id&quot;: &quot;accordion-item-16&quot;, &quot;openByDefault&quot;: false }\" data-wp-init=\"callbacks.initAccordionItems\" data-wp-on-window--hashchange=\"callbacks.hashChange\" class=\"wp-block-accordion-item is-layout-flow wp-block-accordion-item-is-layout-flow\">\n<h3 class=\"wp-block-accordion-heading\"><button aria-expanded=\"false\" aria-controls=\"accordion-item-16-panel\" data-wp-bind--aria-expanded=\"state.isOpen\" data-wp-on--click=\"actions.toggle\" id=\"accordion-item-16\" type=\"button\" class=\"wp-block-accordion-heading__toggle\"><span class=\"wp-block-accordion-heading__toggle-title\">Puis-je payer en ch\u00e8que vacances ?<\/span><span class=\"wp-block-accordion-heading__toggle-icon\" aria-hidden=\"true\">+<\/span><\/button><\/h3>\n\n\n\n<div inert aria-labelledby=\"accordion-item-16\" data-wp-bind--inert=\"!state.isOpen\" id=\"accordion-item-16-panel\" role=\"region\" class=\"wp-block-accordion-panel is-layout-flow wp-block-accordion-panel-is-layout-flow\">\n<p class=\"wp-block-paragraph\">Notre site est un site e-commerce acceptant uniquement les paiements en carte bancaire.<br>Vous pouvez vous rendre \u00e0 l\u2019office de tourisme de Gassin qui accepte les ch\u00e8ques vacances et dans certains de nos points de vente priv\u00e9s (nous contacter pour avoir la liste au 04 94 55 22 00 ou par mail booking@amusezvous.net). A noter que la r\u00e9servation est prise en compte une fois le paiement effectu\u00e9.<\/p>\n<\/div>\n<\/div>\n\n\n\n<div data-wp-class--is-open=\"state.isOpen\" data-wp-context=\"{ &quot;id&quot;: &quot;accordion-item-17&quot;, &quot;openByDefault&quot;: false }\" data-wp-init=\"callbacks.initAccordionItems\" data-wp-on-window--hashchange=\"callbacks.hashChange\" class=\"wp-block-accordion-item is-layout-flow wp-block-accordion-item-is-layout-flow\">\n<h3 class=\"wp-block-accordion-heading\"><button aria-expanded=\"false\" aria-controls=\"accordion-item-17-panel\" data-wp-bind--aria-expanded=\"state.isOpen\" data-wp-on--click=\"actions.toggle\" id=\"accordion-item-17\" type=\"button\" class=\"wp-block-accordion-heading__toggle\"><span class=\"wp-block-accordion-heading__toggle-title\">J\u2019ai \u00e9t\u00e9 d\u00e9bit\u00e9 mais je n\u2019ai pas re\u00e7u mon ticket\u00a0?<\/span><span class=\"wp-block-accordion-heading__toggle-icon\" aria-hidden=\"true\">+<\/span><\/button><\/h3>\n\n\n\n<div inert aria-labelledby=\"accordion-item-17\" data-wp-bind--inert=\"!state.isOpen\" id=\"accordion-item-17-panel\" role=\"region\" class=\"wp-block-accordion-panel is-layout-flow wp-block-accordion-panel-is-layout-flow\">\n<p class=\"wp-block-paragraph\">Tant que vous n\u2019avez pas re\u00e7u votre ticket votre montant est en attente \u00e0 la banque\u00a0: sablier devant le montant. Vous serez d\u00e9bit\u00e9 quand le prestataire aura accept\u00e9 votre demande de r\u00e9servation.<\/p>\n<\/div>\n<\/div>\n\n\n\n<div data-wp-class--is-open=\"state.isOpen\" data-wp-context=\"{ &quot;id&quot;: &quot;accordion-item-18&quot;, &quot;openByDefault&quot;: false }\" data-wp-init=\"callbacks.initAccordionItems\" data-wp-on-window--hashchange=\"callbacks.hashChange\" class=\"wp-block-accordion-item is-layout-flow wp-block-accordion-item-is-layout-flow\">\n<h3 class=\"wp-block-accordion-heading\"><button aria-expanded=\"false\" aria-controls=\"accordion-item-18-panel\" data-wp-bind--aria-expanded=\"state.isOpen\" data-wp-on--click=\"actions.toggle\" id=\"accordion-item-18\" type=\"button\" class=\"wp-block-accordion-heading__toggle\"><span class=\"wp-block-accordion-heading__toggle-title\">Les chiens sont-ils accept\u00e9s sur les bateaux\u00a0?<\/span><span class=\"wp-block-accordion-heading__toggle-icon\" aria-hidden=\"true\">+<\/span><\/button><\/h3>\n\n\n\n<div inert aria-labelledby=\"accordion-item-18\" data-wp-bind--inert=\"!state.isOpen\" id=\"accordion-item-18-panel\" role=\"region\" class=\"wp-block-accordion-panel is-layout-flow wp-block-accordion-panel-is-layout-flow\">\n<p class=\"wp-block-paragraph\">Tout d\u00e9pend du prestataire, les informations sont not\u00e9es sur la fiche d\u2019activit\u00e9 sur le site amusez-vous.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Si vous prenez les bateaux verts et les vedettes iles d\u2019or&nbsp;: les chiens tenus en laisse sont admis et gratuits \u00e0 bord des bateaux. (Pensez \u00e0 aller consulter leur site pour obtenir des informations plus pr\u00e9cises).<\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<p class=\"has-text-align-center has-lg-font-size wp-block-paragraph\"><strong>Une autre question\u00a0?<\/strong><br><strong>Envoyez-nous un courriel\u00a0: <\/strong><a href=\"mailto:booking@amusezvous.net\"><strong>booking@amusezvous.net<\/strong><\/a><strong> ou appeler nous au 04 94 55 22 00<\/strong><\/p>\n\n\n\n<div class=\"wp-block-cover aligncenter\" style=\"min-height:250px;aspect-ratio:unset;\"><span aria-hidden=\"true\" class=\"wp-block-cover__background has-slate-800-background-color has-background-dim-100 has-background-dim\"><\/span><div class=\"wp-block-cover__inner-container is-layout-constrained wp-block-cover-is-layout-constrained\">\n<div class=\"wp-block-group alignfull is-layout-constrained wp-block-group-is-layout-constrained\">\n<p class=\"has-text-align-center has-large-font-size wp-block-paragraph\" style=\"font-style:normal;font-weight:500;text-transform:uppercase\">Nous contacter<\/p>\n\n\n\n<p class=\"has-text-align-center wp-block-paragraph\" style=\"margin-top:var(--wp--preset--spacing--50);margin-bottom:var(--wp--preset--spacing--50)\">Envoyez un email \u00e0 notre \u00e9quipe service client<\/p>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-9b3e53d3 wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-secondary\"><a class=\"wp-block-button__link wp-element-button\" href=\"mailto:booking@amusezvous.net\">Posez votre question<\/a><\/div>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Vous avez besoin d\u2019aide ? Toute l\u2019\u00e9quipe d\u2019Amusez-vous est l\u00e0 pour r\u00e9pondre \u00e0 vos questions !! Une autre question\u00a0?Envoyez-nous un&#8230;<\/p>\n","protected":false},"author":7,"featured_media":0,"parent":0,"menu_order":139,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_crdt_document":"","footnotes":""},"class_list":["post-152","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.amusezvous.net\/fr\/wp-json\/wp\/v2\/pages\/152","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.amusezvous.net\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.amusezvous.net\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.amusezvous.net\/fr\/wp-json\/wp\/v2\/users\/7"}],"replies":[{"embeddable":true,"href":"https:\/\/www.amusezvous.net\/fr\/wp-json\/wp\/v2\/comments?post=152"}],"version-history":[{"count":8,"href":"https:\/\/www.amusezvous.net\/fr\/wp-json\/wp\/v2\/pages\/152\/revisions"}],"predecessor-version":[{"id":3918,"href":"https:\/\/www.amusezvous.net\/fr\/wp-json\/wp\/v2\/pages\/152\/revisions\/3918"}],"wp:attachment":[{"href":"https:\/\/www.amusezvous.net\/fr\/wp-json\/wp\/v2\/media?parent=152"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}